How we write user guides

Our user-centric documentation approach shifts the focus from what the product does to what the user can achieve with it, providing a richer, more intuitive experience.

At ContentMaster, our approach to creating documentation is driven by a deep understanding of the user’s journey. We know that the true power of any product lies not just in its features but in the hands of its users.

From initial discovery to advanced utilization, our suite of documentation is designed to facilitate a rich and intuitive user experience.

The tangible expression of our user-centric philosophy is found in a comprehensive array of guides, each tailored to meet the user where they are and elevate their experience with the product.

Types of user guides

  • User Guides:

    Purpose: To provide a comprehensive understanding of the product and its functionalities.

    Content: Covers all aspects of a product, including features, settings, and use-case scenarios.

    Audience: General users who need a deep dive into the product’s capabilities.

  • Quick-Start Guides:

    Purpose: To facilitate immediate usage of the product for a specific task.

    Content: Condensed steps for performing key tasks, often in a visual, easy-to-follow format.

    Audience: Users who want to start using the product immediately without delving into extensive details.

  • On-boarding Guides:

    Purpose: To provide a structured initiation into the product.

    Content: Includes tutorials, activities, and checklists for new users.

    Audience: New users who need an organized introduction to get comfortable with the product.

  • Administration Guides:

    Purpose: To enable admins to manage, monitor, and maintain the system or product.

    Content: Instructions on admin-specific functionalities, user management, system settings, and more.

    Audience: System administrators or people responsible for maintaining the product at an organizational level.

  • Maintenance Guides:

    Purpose: To provide information on maintaining the health and functionality of the product.

    Content: Regular maintenance tasks, preventive measures, and best practices.

    Audience: Administrators or users who need to ensure long-term functionality of the product.

  • Getting Started Guides:

    Purpose: To help new users begin using the basic functionalities quickly.

    Content: Introduction to the product, essential settings, and basic tasks.

    Audience: New users unfamiliar with the product.

  • Installation Guides:

    Purpose: To guide users through the installation process.

    Content: Step-by-step instructions for installing the product, often with troubleshooting tips for common issues.

    Audience: Users setting up the product for the first time.

  • Configuration Guides:

    Purpose: To assist in customizing the product settings according to user needs.

    Content: Detailed explanations of different configuration options and how to implement them.

    Audience: Advanced users or administrators who need to custom-tailor the product settings.

  • Upgrade Guides:

    Purpose: To assist users in transitioning to a newer version of the product.

    Content: Steps to follow for a successful upgrade, what’s new, and potential pitfalls to avoid.

    Audience: Existing users moving to a more recent version.

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